Elements and Performance Criteria
- Plan and prepare for the provision of support on service discipline
- Receive enquiry
- Enquirer’s needs are identified, analysed and clarified.
- Legal limits of own responsibility are clearly outlined to enquirer before any information is imparted.
- Enquiries outside one’s area of responsibility are identified and assistance is sought or enquiry is referred on to a legal officer where appropriate.
- Provide information in service discipline
- Consult legal officer to resolve issues